Vehicle Service Contracts
Effective January 1, 2007, all vehicle service contract providers must register with the Missouri Department of Insurance, Financial Institutions & Professional Registration, in order to do business with Missouri residents.
Typically, consumers purchase vehicle service contracts from companies to make sure the repair, replacement or maintenance of their vehicle due to defects or normal wear and tear will be covered by the company for a specific period of time.
The new laws establish financial requirements to ensure the faithful performance of these contracts, provide enforcement authority for the department and set standards for the use of terms and conditions set out in these contracts and their advertisements.
Tips for consumers
Consumer Alert: Do not be deceived by some auto warranty advertisements
Check the license status of vehicle service contract providers
Understanding Vehicle Service Contracts
Check for defects and recalls affecting your vehicle
How to file a complaint
Before your complaint can be processed, you must first submit the following documents along with your consumer complaint form:
- Copy of vehicle service contract
- Copy of all invoices reflecting repair costs associated with your vehicle service contract claim
- Copy of financial documents showing the method of payment for the vehicle service contract
- Copy of all correspondence received or sent to the vehicle service contract provider
Vehicle Service Contract Laws
Section 385.200-220 RSMo